Terms & Conditions

The Squad Group Ltd

These terms govern your use of our website and the purchase of products and services from The Squad Group Ltd.

By using our website or placing an order, you agree to these terms.

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About us

The Squad Group Ltd

Email: contact@the-squad.co.uk

Address: 117 High Street, Chesham, Buckinghamshire, England, HP5 1DE

​Use of this website

You agree to:

Use the website for lawful purposes only

Not misuse, disrupt, or attempt to gain unauthorised access

Not copy, reproduce, or exploit content without permission

We reserve the right to suspend or restrict access if these terms are breached.

Intellectual property

All content on this website, including text, images, branding, and product information, is owned by or licensed to The Squad Group Ltd.

You must not use our content without prior written consent.

Product information

We aim to ensure all product descriptions are accurate.

Products supplied by The Squad Group may include specialist safety equipment, including The Glove and other operational tools.

These products:

Are intended for professional and authorised use

Must be used in line with training and guidance

Are subject to regulatory and licensing requirements where applicable

We reserve the right to amend product details at any time.

Eligibility to purchase

Certain products are restricted.

By placing an order, you confirm:

You are authorised to purchase on behalf of a government, law enforcement, or approved organisation where required

You will comply with all relevant laws, regulations, and licensing requirements

We reserve the right to refuse or cancel any order.

Orders and acceptance

All orders are subject to acceptance by The Squad Group Ltd.

We may decline orders where:

Eligibility requirements are not met

Regulatory approvals are not in place

There are errors in pricing or product details

A contract is only formed once we confirm acceptance.

Pricing and payment

Prices are provided on request or as agreed in writing.

All prices:

Are subject to VAT unless stated otherwise

Exclude delivery, training, or additional services unless specified

Payment terms will be agreed prior to supply.

We reserve the right to suspend delivery where payment terms are not met.

Delivery

Delivery times are estimates and not guaranteed.

We are not liable for delays caused by:

Regulatory approvals

Supply chain issues

Events outside our control

Risk passes to you upon delivery.

Training and use

Where products require training:

You are responsible for ensuring users are properly trained

Use must follow provided guidance and operational policies

Improper use may invalidate warranties and increase risk.

Returns and refunds

Due to the nature of our products, returns are limited.

We accept returns only where:

Products are faulty or not as described

Issues are reported within a reasonable timeframe

All returns must be agreed in advance.

Limitation of liability

To the extent permitted by law:

We are not liable for indirect or consequential loss

Our liability is limited to the value of the goods supplied

Nothing in these terms excludes liability for death or personal injury caused by negligence.

Compliance and legal use

You are responsible for:

Ensuring lawful possession and use of products

Obtaining any required licences or approvals

Complying with all applicable UK and international laws

We reserve the right to report misuse to relevant authorities.

Third-party products

Some products may be manufactured by third parties.

Where applicable:

Manufacturer warranties apply

We act as an authorised supplier or partner

Website availability

We aim to keep the website available at all times.

We do not guarantee uninterrupted access and accept no liability for downtime.

Links to third parties

Our website may include links to external websites.

We are not responsible for their content or terms.

Termination

We reserve the right to terminate access or cancel orders where these terms are breached.

Governing law

These terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these terms

We may update these terms at any time.

The latest version will always be available on our website.

Last updated: March 2026